Thank you for shopping with us! Below are the terms and conditions that constitute our Shipping Policy.

 

Processing & Handling Time

• All orders are processed within 1–3 business days (excluding weekends and holidays).
• You will receive a notification with tracking details as soon as your order has shipped.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. 

 

Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout based on your selected delivery method:

• Standard Shipping: Estimated delivery within 3–7 business days.
•  Expedited Shipping: Estimated delivery within 2–3 business days.
• Local Delivery / Freight: For larger items requiring specialized delivery, rates and delivery schedules will be arranged at checkout or via direct quote.

Note: Delivery times are estimates provided by the carrier and are not guaranteed.

 

 In-Store Pickup

• If offered at checkout, in-store pickup is available during normal business hours.
• Once your order is ready for pickup, you will receive an email notification with instructions and location details. Please bring a valid photo ID and your order confirmation. 

Tracking Your Order

• When your order ships, you will receive an email containing a tracking number.
•  Please allow 24–48 hours for the tracking information to update on the carrier's portal.

Damages, Lost Packages, & Issues

• If your order arrives damaged, please contact us immediately with your order number and photos of the damaged item and packaging.
• We are not responsible for lost or stolen packages confirmed to be delivered to the 
  address entered for an order. However, please contact us so we can assist you in filing a claim with the carrier. 

 

Contact Us If you have any questions or require further assistance regarding your order's shipment, please reach out to our team at info@arkdepotusa.com (469) 372-2738)